![]() ![]() ![]() Outdated Xbox App: If your Xbox app is outdated, it will face compatibility issues with the Xbox servers.You might encounter the problem if you are located in a region where a specific perk is unavailable, causing the accessibility issue. Region restrictions: Some perks have regional limitations.You must ensure that your Game Pass subscription is active and you meet the requirements for the targeted perks. Account or subscription issues: Some perks are only available with certain Xbox Game Pass subscription levels.If you have an unstable connection, you will likely run into the problem. Network connectivity issues: You must have a strong and stable internet connection to claim or redeem Xbox Game Pass perks.If you're having trouble redeeming Game Pass perks on your Windows PC, you might be experiencing some of the issues below: Repeat the same steps to Terminate, Repair, and Reset the Microsoft Store app.Potential Issues Preventing You From Redeeming Xbox Game Pass Perks Note that using the Repair and Reset functions won’t delete your downloaded games. Scroll down, and click on “Terminate” to completely close the app, then on “Repair”, and finally on “Reset.” Select the Xbox app and then click on “Advanced options.” Press on Search This List and type “xbox.” Press on the Windows Search Bar and type “Apps & features.” Repair and Reset the Xbox and Microsoft Store apps Overall, it seems that during tier 1 games releases (Forza Horizon 5 and Age of Empires 4, for example) the Microsoft servers get overloaded and the download speed decreases almost anywhere.īe aware that the Xbox App reports your speed back in MB/s while the Microsoft Store reports back in Mb/s. We don’t know if this behavior is caused by the software used by the two apps, or because they have access to different servers. ![]() ![]() In several cases, the users achieved a higher download speed when using the Microsoft Store. Open the Microsoft Store, find and resume the game download. Start the download inside the Xbox App, pause it, and close the app. ![]()
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